Lifeline is a volunteer non-profit organization that operates an English-speaking helpline service for the community across China.
We believe that mental health is crucial to one’s well-being and cultivates a healthy lifestyle. Every individual has the right to be listened to in an anonymous and confidential environment, and thus, our helpline provides emotional support and information to all who reach out.
Lifeline is a member of Lifeline International, which comprises of 17 countries around the world, under the guidance of Lifeline Australia. Lifeline Australia has been operating nationwide since 1963.
Lifeline supports the World Health Organization’s statement:
“There is no health without mental health”
We believe talking helps and is a powerful tool when facing challenges and uncertainty.
Lifeline Statement Of Values
We believe that people have the ability to find their own solutions and must make their own decisions; our role is to support them in accessing the necessary resources.
We value the privacy of our clients and pledge to maintain the confidentiality of the information that is provided to us along with our clients’ anonymity.
We value collaboration with individuals, other organisations and companies, and the synergy it can bring to all concerned.
We value and abide by the Lifeline Code of Ethics and Conduct.
We value the best practices and are dedicated to continuous improvement.
Privacy and Confidentiality
Confidential and anonymous service is the cornerstone of Lifeline. Anything disclosed when you contact us stays strictly in the call or chat, and is not shared anywhere else.
Users of Lifeline are anonymous, as are Lifeline’s assistants. Please note that, if you are contacting us via WeChat, your profile picture and your WeChat ID are visible to our assistants. However, this information is not recorded and is kept confidential.
If you are under the age of 18:
Everyone is welcome to contact Lifeline to talk to someone. If you are under 18, please be mindful of our duty to care for your safety. We are an anonymous and confidential service; all of our communication is confidential, except when we feel your safety is at risk, and if you give details that allow us to identify you—in order to provide further assistance where possible.
