Day 1 – Demo Call 4 Assisting
Day 1 – Demo Call 3 Assessing
Day 1 – Demo Call 2 Greeting and Taking In
Day 1 – Empathetic Listening Skills Introduction
Day 1 – 5 Step Approach to Taking a Call
Day 1 – Mental Health Awareness
Day 1 – Caller Issues Part 2
Day 1 – Caller Issue Part 1
Day 1 – Relationships
NVT Pre-training materials Autumn 2020
